Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Great location
Indoor and outdoor onsen
Slight smoky smell
Limited dining options
8.4/10
Great
Rooms
7.7
Location
9.7
Service
8.9
Dining
7.7
Guest reviews
8.4/10
based on 7 reviews
9.1
9.1/10 based on 3339 reviews
Joseph
United States,
May
2024
9.0/10
Staying at this hotel was a wonderful experience. The spacious rooms, equipped with landline Internet connections, were attentive, clean, and comfortable, offering a much bigger space than typical Japanese hotel rooms. The staff were extremely friendly and went out of their way to assist us with luggage and even securing Bullet train tickets in advance. The location was perfect, with direct access to Hakata subway station and various shopping malls nearby. The dining options were top-notch, especially the French bread and croissants. A great place to stay overall.
Rooms
9.0
The rooms were spacious, comfortable, and clean with attentive service.
Service
9.0
The staff were friendly, respectful, and very accommodating.
Location
10.0
The location was exceptional, with underground access to the subway directly from the hotel and just a stone's throw away from Hakata station and various amenities.
Dining
8.0
The dining experience, especially with the French bread and croissants, was exceptional.
Facilities
9.0
The facilities at the hotel were top-notch and catered well to our needs.
James
United States,
April
2024
8.2/10
The hotel's location is perfect, with direct access to the Hakata subway station and close proximity to various shopping malls and dining options. The rooms, although slightly dated, were comfortable and the staff was exceptionally helpful and friendly. The dining experience was enjoyable with a good variety of foods available. However, the rooms had a musky/smoky smell, and some areas seemed worn.
Rooms
7.0
The rooms, although a bit dated and worn, were comfortable and attentive staff addressed the musky/smoky smell.
Service
9.0
The service was excellent, with staff being helpful, friendly, and fluent in multiple languages.
Location
9.0
The location couldn't be better, with underground access to the station and various amenities nearby.
Dining
8.0
The dining experience was very good, offering a nice selection of foods in a bright, airy atmosphere.
Facilities
8.0
The facilities were convenient and well-maintained, enhancing the overall stay experience.
Chris
United States,
December
2023
8.6/10
The hotel's location is perfect being right in the heart of Hakata station with easy access to shopping and dining. The rooms are spacious and clean, but there is a slight smoky smell. The service is top-notch with luggage assistance and an ideal location next to Hakata Station. Dining options are decent with a mix of Western and Japanese choices. The hotel offers a warm water pool and indoor and outdoor onsen facilities right by the train and bus terminals.
Rooms
8.0
The rooms are spacious and clean, but still smell slightly smoky.
Service
9.0
The staff were attentive and arranged luggage assistance when we checked out. The hotel's proximity to Hakata Station is very convenient.
Location
10.0
The hotel's location is ideal right next to Hakata Station, offering direct access to shopping malls and dining options without stepping outdoors.
Dining
7.0
The dining options are satisfactory with a mix of Western and Japanese dishes.
Facilities
9.0
The hotel provides indoor and outdoor onsen facilities, a warm water pool, and easy access to the train station and bus terminal.
Great location
Slight smoky smell
Julia
United Kingdom,
October
2023
8.0/10
The hotel offers spacious rooms compared to many in Japan, but the standard room felt cramped for movement with just one king-size bed. The location is super convenient, directly connected to Hakata subway station, perfect for those coming or going from Hakata Station. The service was accommodating and communicative, though a hefty USD 230 key deposit in cash was unexpected during check-in. The dining experience was good with a choice of American and Japanese styles, but a buffet option would have been preferred. Overall, the hotel is excellent for its location and friendly service, despite some room constraints and limited dining options.
Rooms
7.0
The room was huge by Japan standards but with only one king-size bed, making navigation a bit challenging.
Service
8.0
The staff was extremely friendly and communicative, ensuring a pleasant stay.
Location
10.0
The hotel's proximity to Hakata subway station and shopping malls makes it an ideal choice, especially for convenient access to Hakata Station.
Dining
7.0
The dining options varied between American and Japanese styles, but a buffet setup would have been more preferable.
Facilities
8.0
The hotel provides essential facilities for a comfortable stay.
Maurice
United Kingdom,
July
2023
8.8/10
I had a mixed experience at the hotel. The rooms were much bigger than most in Fukuoka, but I was moved to a smaller room with no view, potentially facing a wall. However, since I didn't spend much time in the room, it didn't bother me too much. Also, I noticed that I was booked under two different names, which was a bit strange.
Rooms
8.0
The rooms were spacious and bigger than most hotels in Fukuoka.
Service
9.0
The service at the hotel was excellent. The staff was polite, friendly, and not bad in English, which was a pleasant surprise in Kyushu.
Location
10.0
The location of the hotel is unbeatable, right next to Hakata train station with easy access to transportation and near Nissan Rent-a-Car. It's perfect if you're arriving or leaving from Hakata Station.
Dining
9.0
The dining experience was impressive with a good selection of Japanese and Western food. While it was a bit pricey, the quality and variety, along with the breathtaking view over the city and landing airplanes, made it worth it.
Facilities
8.0
The hotel offers various amenities such as room service, dry cleaning, housekeeping, laundry, and a welcome drink for guests.
convenient location
small room with no view
Gemma
United Kingdom,
June
2023
8.6/10
The hotel offers spacious rooms with separate toilets, equipped with internet access. The service is superb, with friendly and helpful staff willing to assist with inquiries and luggage arrangements. The location is superb, directly connected to the JR train station via an underground passage, making it convenient for travelers. The dining experience, while a bit expensive, provides high-quality options with a breathtaking view. The facilities are well-maintained and pleasant.
Rooms
8.0
The rooms are spacious and well-equipped with internet access.
Service
9.0
The service is superb, with attentive and helpful staff.
Location
10.0
The hotel's location is excellent, directly linked to the JR train station and near various shopping and dining options.
Dining
7.0
The dining experience offers high-quality options with a great view, albeit slightly expensive.
Facilities
9.0
The facilities are well-maintained and contribute to a pleasant stay.
Dave
United Kingdom,
May
2023
8.4/10
The hotel is ideally located, just across the street from Hakata Station, making it super convenient for travelers. The rooms are well-designed, with plenty of light and innovative automated shades for privacy, but they are on the smaller side compared to other city center hotels. The service was excellent, with helpful staff arranging baggage delivery and offering various amenities. The dining options were diverse, offering both American and Japanese choices. The location is top-notch, with direct access to the hotel from Hakata subway station, ideal for shopping and dining. However, a cash key deposit of 230 USD during check-in may not suit all travelers.
Rooms
7.0
The rooms were great, with lots of light and automated shades for privacy, but they are really tiny.
Service
9.0
The service was delightfully helpful, with staff arranging baggage delivery and offering various amenities.
Location
9.0
The location is perfect, just across the street from Hakata Station, with easy access to shopping and dining.
Dining
8.0
The dining was good, offering a choice between Western and Japanese cuisines.
Facilities
9.0
The hotel has excellent facilities, including an indoor and outdoor onsen, and a warm water pool.
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